+44 191 255 8899 info@totallab.com

TotalLab Product Support

Got a question?

Our support team are ready to help you get the best from your software. We aim to get back to you within 24 hours Monday – Friday. If your using a TotalLab product purchased from us directly but don’t have a support contract with us, you can contact us to set one up.

Which products can I get technical and analytical support for?

As of January 2018 we offer technical and analytical support for the following products:

 

Current Supported Versions Versions
CLIQS V1 onwards
CLIQS 1D Pro V1 onwards
CLIQS 1D 21 CFR V1 onwards
SpotMap V3 onwards
SameSpots V4.6 onwards

Do you need an upgrade? Contact us today to purchase the latest version.

Sign up to our support service

Under the support contract you can call or email us for advice and guidance on getting the most from your software. Need some training? Do you want some advice on your latest analysis? Our analytical support team will be able to answer any questions you have about employing best practices when using the software and provide training. Technical question? Our support team can answer any questions regarding the software.

“I have never had a problem that [TotalLab] Support could not solve with a short phone call or a concise e-mail. They know their stuff and communicate well.”

Ryan Chafin

Vital Probes Inc, USA

Need additional support?

Request a demo or online review